FAQ SP Studio
ORders
As each piece is custom printed and framed to order, please allow between 1 to 3 weeks to prepare and ship your artwork. Once it’s in the mail, you’ll receive a tracking number so you can monitor its journey.
When your order has shipped, you will receive an email notification which will include a tracking number you can use to check its status.
If you haven’t received your order within 20 days of receiving your tracking number, please contact us at hello@srfprn.com with your name and order number, and we will look into it for you.
Size : If you want a larger size than our « Giant », please send us an email with your exact enquiry : hello@srfprn.com
Design: we only offer the designs available on the website. We will be adding new images regularly, so check back for updates!
Size : If you want a larger size than our « Giant », please send us an email with your exact enquiry : hello@srfprn.com
Design: we only offer the designs available on the website. We will be adding new images regularly, so check back for updates!
Once an order is placed, it is immediately sent into production. Therefore, we can not make any changes or cancellations.
Shipping & Returns
Yes. We ship all products worldwide. And it’s free, for all orders.
Each piece is custom printed and framed to order. We do not accept returns.
In the unlikely event of receiving a damaged artwork, please contact us within 48 hours with pictures of the damage. Once confirmed, we will endeavor to replace the edition, free of cost.
In the event that we are unable to replace the edition, we will arrange a refund upon receiving the returned damaged artwork and corresponding Certificate of Authenticity (where applicable).
environmental policy
We work with a fully end-to-end carbon neutral printing partner, so all prints and framed artworks (and their delivery) are certified carbon neutral.
All papers and wood-based materials are sourced from Forestry Stewardship Council certified sustainable sources. Packaging materials have been carefully selected to reduce the impact on the environment whilst still ensuring your artwork gets to you in perfect condition. Plastics are kept to a minimum and all packaging materials are sustainably sourced, being a mixture of recycled, recyclable or biodegradable materials.
Our partner is audited by a carbon accounting firm who look at its entire value chain from sourcing, production and delivery.
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